Shipping policy
Shipping Policy
Order Confirmation
Once your order has been successfully placed, you will receive an email confirmation including your order number, details of your purchase, and the selected shipping method.
Please ensure that all personal and shipping information provided is accurate, as we are unable to redirect packages once they have been dispatched.
Production & Processing Time
All pieces are made to order. Each creation is individually crafted upon request using precious materials and artisanal processes.
Please allow approximately 3 to 6 weeks for production and preparation before shipment. These timelines are indicative and may vary slightly depending on the complexity of the piece or production schedule — some orders may be completed sooner, others may require a little more time.
Every jewel undergoes a detailed quality control process before leaving our atelier to ensure the highest standard of craftsmanship.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You may follow your shipment using the link provided to monitor its progress until delivery.
Please note that we are not responsible for delays caused by the carrier, customs processing, or events beyond our control.
Shipping Methods & Rates
Shipping rates and delivery times are calculated at checkout based on your location and the chosen delivery option.
All orders are shipped with tracking and insurance to ensure safe delivery.
International shipments may be subject to customs duties, taxes, or import fees, which are determined by your country’s regulations and remain the responsibility of the recipient.
Delivery
Once an order has been delivered to the shipping address provided, ARNAUD MAAG cannot be held responsible for lost, stolen, or misplaced packages.
We recommend selecting a secure delivery address where someone is available to receive the parcel.
Packaging & Care
Each piece is carefully packaged in a protective box to ensure it arrives safely and beautifully presented.
If your parcel arrives damaged, please contact us within 7 days of delivery at contact@arnaudmaag.com with photos of the packaging and the item, so we can assist you accordingly.
Changes & Cancellations
Because each order is made to order and enters production shortly after confirmation, we are unable to modify or cancel an order once it has been placed.
For any questions before placing your order, please contact us — our team will be happy to assist.